Shipping Policy
Free express shipping. Worldwide. No hidden fees. No surprises at checkout.
Every order ships free. Every country. No minimum purchase. We believe that if you've decided to trust us with your sleep, the least we can do is get it to your door without charging you extra.
Order processing
All orders are processed and shipped within 24 hours of placement, excluding weekends and public holidays. During high-demand periods, processing may take up to 48 hours — but we always do our best to get it out the door as fast as possible.
Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.
Estimated delivery times
All orders are shipped via express delivery at no cost to you.
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States | 3–7 business days | Free |
| Canada | 5–10 business days | Free |
| United Kingdom | 6–12 business days | Free |
| Europe | 7–14 business days | Free |
| Australia / New Zealand | 7–14 business days | Free |
| Rest of world | 7–21 business days | Free |
These are estimates, not guarantees. Actual delivery times may vary depending on your location, customs processing, and local carrier conditions.
Where we ship
Everywhere. We ship to all countries worldwide, including PO boxes, APO/FPO addresses, and remote locations. RLS doesn't have borders — neither do we.
Order tracking
Once your order ships, you'll receive an email with your tracking number. You can use this number to track your package in real time through the carrier's website.
If your tracking hasn't updated in more than 7 business days, email us at contact@rlsnightcalm.com and we'll investigate immediately.
Customs & import duties
For international orders, your package may be subject to customs duties, import taxes, or fees imposed by your country's government. These charges are determined by your local customs authority and are the responsibility of the recipient.
In our experience, the vast majority of orders arrive without any customs charges. However, we cannot predict or control what your country may charge, and these fees are not included in our product price or shipping.
If you have questions about potential customs fees for your country, we recommend checking with your local customs office before ordering.
Lost, damaged, or missing packages
If your package is lost, damaged during transit, or marked as delivered but never received — contact us immediately at contact@rlsnightcalm.com. We'll work with the carrier to resolve it, and if needed, we'll send a replacement at no cost to you.
We don't leave you stuck with a problem that isn't your fault. That's not how we do things.
Questions?
If you have any questions about shipping, delivery, or your order status, email us at contact@rlsnightcalm.com. Real humans. Not bots. We respond within 24 hours.